At MySecretWife.com, customer trust and satisfaction are the foundation of our business. We understand that purchasing any product online, especially sensitive or personal lifestyle products, requires a high level of confidence in the seller. This Refund Policy outlines in detail how refunds, returns, and exchanges are managed for purchases made through our website.
Our goal is to ensure clarity, transparency, and fairness in every transaction. Because our product line includes sensitive and hygiene-related goods, our refund conditions are stricter than those that apply to everyday consumer goods. These restrictions are necessary to protect the health and safety of our customers while ensuring compliance with local and international trade standards.
This Refund Policy forms part of the broader Terms and Conditions of our website. By completing a purchase, you automatically agree to the terms laid out here. Please take the time to carefully read and fully understand the refund conditions before making your purchase.
Unused Condition Requirement:
Refunds are only available if the product has not been used, opened, or tampered with in any way.
Due to the intimate nature of our products, once a product has been opened or used, it is strictly non-refundable and non-returnable.
Timeframe for Refund Requests:
Customers must notify us of their intention to return a product within 7 days of receiving the delivery.
Beyond 7 days, refunds will not be considered.
Proof of Purchase:
To initiate a refund, customers must provide a valid order confirmation number, receipt, or other verifiable proof of purchase.
Original Packaging:
All eligible returns must be in their original, unopened packaging with seals intact.
Refunds may be considered under the following circumstances:
Damaged on Arrival (DOA):
If the product arrives in visibly damaged condition due to shipping mishandling, customers must immediately contact our support team within 24 hours. Supporting photographs and packaging evidence may be required.
Wrong Item Delivered:
If a customer receives an item different from what was ordered, the unused product may be returned for a full refund or replacement at no additional cost.
Manufacturing Defect:
If an unused item is discovered to have a genuine manufacturing defect upon opening, the customer must notify us immediately before attempting to use the product.
Canceled Orders Before Shipment:
Orders canceled before being dispatched from our warehouse may be eligible for a full refund. Once shipped, the refund conditions above apply.
Refunds will not be granted in the following scenarios:
Any product that has been opened, used, or handled in a manner inconsistent with the instructions.
Products returned without original packaging or with tampered seals.
Returns initiated more than 7 days after receipt of delivery.
Items purchased under bulk order discounts, clearance sales, or promotional coupons unless defective.
Any claims made without valid proof of purchase.
Products damaged due to customer negligence or mishandling after delivery.
Contact Customer Support
Email us at support@mysecretwife.com or call us at +92 326 8561812.
Provide your order ID, contact information, and reason for requesting a refund.
Verification
Our team will assess the eligibility of your request based on order details, photographs, and other evidence provided.
Return Instructions
If eligible, you will receive return shipping instructions, including the address of our head office in Karachi:
Plot 15-B, Block 10, Street 3, DHA Phase II, Karachi, Pakistan.
Customer Responsibility
Customers are responsible for securely packaging the item and shipping it back through a reliable courier service.
In cases of wrong or defective items, we may reimburse return shipping costs. Otherwise, return shipping is the customer’s responsibility.
Inspection Upon Receipt
Once the returned product is received, our quality control team will carefully inspect the condition of the item.
Refund Issuance
If the return is approved, the refund will be processed to the original payment method within 7–14 business days.
A confirmation email will be sent once the refund has been completed.
Orders placed with promotional coupons or seasonal discounts are eligible for refunds only if the item is unused and defective.
Bulk orders (defined as purchases of 5 or more units in a single order) may be subject to additional restrictions. A partial refund or store credit may be offered instead of a full refund.
Original shipping and handling fees are non-refundable unless the refund is due to our error (wrong or defective product).
Customers must bear return shipping charges unless otherwise agreed upon.
In some cases, customers may choose to accept store credit instead of a monetary refund.
Store credit can be applied to any future purchase on MySecretWife.com and is valid for 12 months from issuance.
Processing time at our end: 3–5 business days after receiving the returned product.
Banking or card issuer timelines: 7–14 business days depending on your financial institution.
International customers may experience longer refund timelines due to currency conversion and international banking processes.
We take great care to ensure all products are carefully inspected before dispatch. However, in the unlikely event of receiving a damaged or defective product:
Report the issue within 24–48 hours of delivery.
Provide clear photographs of the product and packaging.
Retain the packaging for courier inspection if required.
By purchasing from our website, you agree to:
Follow the product use guidelines provided.
Inspect the product immediately upon delivery.
Report any issues promptly to our support team.
Understand and accept the hygiene restrictions that prevent refunds for used items.
While this Refund Policy primarily governs orders within Pakistan, international customers must also comply with these terms. Customs regulations, duties, and return logistics may vary by country. Refunds for overseas customers are handled on a case-by-case basis.
Refunds may not be possible in rare cases where events outside our control (natural disasters, strikes, political unrest, etc.) affect shipping, delivery, or returns. We will work with affected customers to find a fair resolution under such circumstances.
We reserve the right to update or revise this Refund Policy without prior notice. Changes will be effective immediately once published on our website. Customers are encouraged to review the policy periodically.
This Refund Policy is governed by and construed in accordance with the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.
For refund-related inquiries, please reach us at:
Phone: +92 326 8561812
Email: support@mysecretwife.com
Head Office: Plot 15-B, Block 10, Street 3, DHA Phase II, Karachi, Pakistan
At MySecretWife.com, we provide premium lifestyle dolls and accessories with guaranteed quality, discreet packaging, and fast delivery across Pakistan and worldwide.
